The large amount at the top of Home is your balance, and it shows in one of two ways depending on how you receive your earnings. If your earnings are settled to your bank account, you’ll see Pending settlement, the money from your orders that is waiting to be settled to you. If your earnings are settled to your wallet, you’ll see your Available Balance, the money in your wallet that you can use or withdraw now, with your Pending Balance underneath for money that isn’t available yet. Tap the eye icon beside the amount to hide it, and tap it again to show it. This is handy when someone else can see your screen.

Below that are two shortcut cards. Run ads and grow your business takes you to Chowdeck’s advertising tools, and Send packages anywhere with Relay takes you to Relay, Chowdeck’s package delivery service.

This lists your most recent payouts, newest first. Each entry shows the payout number, the date and time it was processed, and the amount, with a green tick on the left. Tap See all to see your full payout history.

This section gives you a quick view of how your store is doing today, in four tiles. Total orders is the number of orders you’ve received. Revenue is the total value of those orders. Average order value is how much a typical order is worth. Total deliveries is the number of deliveries made. Each tile also shows the percentage change from yesterday, so you can see at a glance whether you’re up or down. Tap See all to open the full Insights page.

Tap Settings in the menu to manage your account and your store. From there you can update your profile and business information, set your order and delivery times, choose where your earnings are paid, and manage your staff, locations, audit logs, developer settings, and devices.

Order issues let you view and manage issues reported for your orders and keep track of them until they're resolved.

Refund claims lets you accept or dispute refunds that customers have claimed on your orders.

Forgot your PIN? Let's reset your PIN yourself in about two minutes.

Handbook and policies has important guidelines, policies, and resources for your business, and

Articles has helpful articles, tips, and resources for your business. Tap the back arrow at the top left to return to Home.

Customer's Instruction shows any note the customer left on the order, so check it before you prepare the order.

Rider details shows the rider's name, photo and phone number, with a Call Rider button to call them directly. Below it you can tap the thumbs up or thumbs down to say how the pickup went.

Customer's order lists each pack and the items in it with their quantity and price.

If something went wrong with the order, tap Report issue at the bottom. Issues reported on your orders can be viewed and managed from Order issues on the Support page.
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The Items tab lists your menu items. At the top you'll see the name of the category and how many items it has. Each item shows its photo, name, price, and whether it is In stock or Out of stock. Tap the arrow on the right of an item to expand it. Tick the box beside an item to select it, or tap Select all to select every item in the category. Tap the search icon to find an item, the filter icon to filter the list, and the + button to add a new item. To add one, fill out all the required fields and save. You can also mark items as in stock or out of stock, and publish or delete them.

Categories group your items, for example Main menu, Snacks or Drinks. The Categories tab lists every category with the number of items in it. Tap Edit to update a category, use the switch beside it to turn the category on or off, and tap + at the top to add a new category.

The Chowsmart tab is where you set up meals to sell on Chowsmart at a discount.

Option groups are the type of choice you want customers to make when they order an item, for example size, toppings or spice level. If you haven't added any, you'll see "No option groups yet". Tap Add your first option group, or the + at the top, to create one.

Option items are the choices customers can pick from, for example Small, Medium or Large. If you haven't added any, you'll see "No option items yet". Tap Add your first option item, or the + at the top, to add one.

Packs are the containers you charge for when packaging costs are separate from the price of your items. The Packs tab lists your packs with their prices, for example Pack ₦300. Tap Edit to update a pack, tap the red minus icon to remove it, and tap + to add a new pack.

Below the period options, Revenue shows the total value of your sales for the period you chose, with a percentage showing whether you're up or down compared with yesterday, shown in green when you're up and in red when you're down. The bar chart underneath shows your revenue by day.

This section shows five figures.

Each figure also shows how it compares with yesterday, so you can see at a glance whether you're up or down.

This section shows who is ordering from you. Your customers is the number of customers who ordered in the period, with the comparison from yesterday.

The bar underneath splits them into

A high Ordered before number means customers are coming back. Your rating shows your average customer rating, and shows two dashes if you don't have a rating yet. The summary at the top, for example "One in two customers had ordered from you before", tells you what share of your customers are returning.

This section shows how your deliveries are going.

This section shows when your store is busiest, so you can plan your staff and preparation.

Tap Upload logo to change your logo, or the red cross beside your current logo to remove it.

Upload restaurant image is the cover image customers see on their app. You can replace it with your own picture, or tap Use our templates instead to pick one of ours.

Your Business name can't be changed here, so contact support if you need to change it.

You can also update your Description, Email address, Phone number and Official address, and add tags to your store.

Under Onboarding terms, Tiers shows the tier you're on and Commission shows your commission rate. If you want to move to a higher tier, tap Upgrade tier. Tap Save changes when you're done.

Delivery type sets how orders are fulfilled, for example Instant.

Under Order options, you choose how customers can get their orders from you. Offer delivery is always on, so customers get their orders delivered to them, and you can switch on Offer pickup to let customers collect their orders from your store.

Order cut-off time is the latest time you'll accept orders for the day.

Under Availability, pick the times you open during the week. By default one set of hours applies Everyday, with an opening and a closing time. Tick Mark as closed if you're closed, tap the bin icon to remove the hours, or tap Add specific days to set different hours for particular days.

Tap Save changes when you're done.

Select Payout Account to have your earnings sent to your bank account, and tap Add a payout account if you haven't added one yet.

Select Wallet to have your earnings sent to your wallet's available balance instead. Only one can be selected at a time. Tap Save changes to confirm.

On the New location page, you'll see a note that creating the new outlet duplicates your bank and menu information. Enter the new outlet's Business name, Email address, Phone number and Official address, then the outlet admin's first name, last name, email address and phone number. Tap Add location to create it.

Staff lists everyone on your team with their role, for example Admin · Owner or Agent, and you can tap a person to open their details.

Invite is where you invite new members.

Owner has every permission and can't be edited.

Admin has full control over all settings, users and data and can't be edited and Admin (view only) can view everything but can't change anything.

Operations manages orders, menus and inventory, and Operations (view only) only views them.

Finance handles payouts, reconciliations and financial reports, and Finance (view only) only views payouts and financial reports.

Store Manager oversees staff, stock and store performance, and Store Manager (view only) only views them.

Reset PIN and Change password let you update them.

2 Factor Authentication is required for some roles, so set it up to keep your access, and it shows whether it's on or off.

Withdrawal Approval is where you manage approvals for withdrawals.

Switch on Sign in with Touch ID to skip your password the next time you sign in.

Switch on Hide balances to hide the amounts on your screen.

Log out of all devices signs you out everywhere you're logged in, and

Close account closes your account.

The Vendor Handbook

Anti-money Laundering Policy

Vendor Code of Ethics

Prohibited Items Policy.