Welcome to the Chowdeck Vendor Dashboard Tour and User Guide!
This comprehensive article will provide a detailed walkthrough of the vendor dashboard, equipping you with the knowledge and skills needed to navigate and utilize its powerful features effectively. Whether you are a new user or seeking a refresher, this guide will empower you to make the most of our platform, streamline your operations, and enhance your overall experience.
How do I log in to the vendor dashboard?
Visit https://dashboard.chowdeck.com/auth/login to go to the login page. Enter your correct email and password to log in to your account.
How do I reset my password on the vendor dashboard?
To reset your password:
Go to the login page and click on the Forgot password link or visit https://dashboard.chowdeck.com/auth/forgot-password
Enter the email address you used during registration, and click on Get password reset link.
If the email was used in registering for the account, you will get a reset link to reset your password.
Check your email inbox for the link. Click on it and enter the new password.
How do I navigate the dashboard?
After successfully logging in, you will be directed to the dashboard overview page. This page provides a summary of data for a week, including the Total Order Amount, Total Orders, Average Order Amount, Order Trend, Recent Orders, and Popular Order Items. You can also apply filters based on status and a specific date range.
You can easily navigate through the vendor dashboard using the side navigation menu. Additionally, you can switch between outlets by selecting the outlet from the dropdown menu located at the top left corner of the screen.
How do I manage my menu?
To manage an outlet menu, follow these steps:
Select the desired outlet from the dropdown menu located at the top right of the page.
Move to the side navigation and click on "Menu management" under the "Restaurant" section.
On the menu page, you can:
See the list of menu items.
Add and update menu food items.
Mark menu items as in stock, activate or deactivate them.
To add a new menu item, click on the "Add food" button, fill out all the required fields, and submit the form. To edit a menu item, click on the edit button.
How do I reorder or rearrange my menu items?
You can change the ranking of the menu items by clicking on the "Re-order rank" button.
Another method for ranking menus is to move them individually. To move a menu item from one level to another using your mouse:
Click and hold on the [ = ] icon before the rank number.
Drag the item to the desired level.
Release the mouse to complete the move.
The image above shows an example of the click-and-drag ranking method. In this example, ofada rice is moved from rank 4 to replace jowi delight at rank 1.
How do I manage my Menu Categories?
To manage menu categories, navigate to the "menu categories" tab.
On the Menu categories tab, you have the following options:
Add a new category
Update an existing category
Activate or deactivate a category
How do I manage my Menu Options and Option Items?
Menu Options
To manage menu options, navigate to the "menu options" tab.
On the Menu options tab, you have the following options:
Add a new menu option
Update an existing menu option
Activate or deactivate a menu option
Option Items
To manage menu option items, navigate to the "Option item" tab. On the Option Items tab, you have the following options:
Add a new Option item
Mark an option item in stock
Update an existing Option item
Activate or deactivate an Option item
How do I create a new option item from an existing menu item?
To create a new option item from an existing menu item, follow these steps:
Click on the "Add option item" button.
In the form, navigate to the "Create from existing menu items" section and select a menu item to create it as a menu option item.
(Note: You cannot update an option item that was created from an existing menu item. To update it, you need to update the menu item itself.)
How do I manage packs (containers)?
To manage packs, go to the "Packs" tab. On the packs tab, you will find the following options:
Add a new pack
Update an existing pack
Activate or deactivate packs
How do I manage my payouts?
To retrieve the payout for all outlets to which a user is invited, follow these steps:
Select the desired outlet from the dropdown menu located at the top right of the page.
Navigate to the side navigation menu and click on "Payouts" under the "Restaurant" section.
On the Payouts page, you will find a comprehensive overview of the payouts associated with the selected outlet. This includes details such as the payout amount, date, and status.
To export the payout data, you can apply filters based on status and date range. This allows you to customize the data you wish to export and analyze further.
By following these steps, you can easily access and manage the payouts for all outlets to which you are invited. This feature provides valuable insights into your earnings and helps you streamline your financial management processes.
How can I view or export customer reviews?
To view customer reviews, navigate to the side navigation menu and click on "Reviews" under the "Customer" section.
On this page, you can view and export all customer ratings and reviews. To export the data, select a date range and click on "Download".
How do I manage my restaurant's details?
To view and manage restaurants, click on "settings" from the side navigation.
From the settings page, you can perform the following actions:
View restaurant details: Clicking on the "Restaurant details" button allows you to view and update the details of a restaurant, such as the name, address, contact information, and operating hours.
Duplicate restaurant: Clicking on the "Duplicate restaurant" button creates a duplicate of the current restaurant, including all its settings and menu items. This can be useful when setting up multiple locations or similar establishments.
Add a new restaurant: Clicking on the "Add new restaurant" button allows you to create a new restaurant within the platform. This is useful if you have multiple restaurants or businesses that you want to manage separately.
Open/Close restaurant: Toggling the switch located at the top right of the page allows you to open or close the restaurant for business. When the restaurant is closed, customers will not be able to place orders.
View and add users to a restaurant: By navigating to the "Users" tab, you can view and manage the users associated with the restaurant. You can add new users by clicking on the "Add new user" button and providing their details.
View payment accounts: Clicking on the "Payments" tab allows you to view the payment accounts associated with the restaurant. This is where you can manage payment settings and connect your preferred payment gateway.
View orders: By navigating to the "Orders" tab, you can view and manage the orders placed by customers. This includes order details, status, and the ability to mark orders as completed or canceled.
View and update menu items: Clicking on the "Menu" tab takes you to the menu management section, where you can view and update the menu items available at the restaurant. This includes adding new items, updating prices, and managing the availability of items.
These options provide comprehensive control and management capabilities for restaurant owners and administrators within the vendor dashboard.
How do I manage my orders?
The image below shows the Orders page of the vendor dashboard. This page provides an overview of the orders placed by customers.
On this page, you can perform the following actions:
Filter orders: You can filter the list of orders based on order status, date range, and search keywords.
View order details: Clicking on an individual order will display the details of that specific order, including the customer's name, contact information, delivery address, order items, and total amount.
Export order data: By clicking on the "Export" button, you can export the order data to a file format such as CSV enabling you to analyze or process the data further.
View delivery details: If the order requires delivery, you can view the delivery details such as the delivery address, delivery time, and delivery instructions.
Please note that the available actions may vary depending on the specific settings and configurations of your vendor dashboard.
How do I view live metrics for my store?
The live metrics provide valuable insights into the performance and trends of the vendor's business operations.
💡 Important to note: By default, the metrics display data for the currently active vendor. This means that you will see the performance and trends of your own store. However, if you want to analyze the data for other stores, you have the flexibility to switch to a different store using the dropdown located at the top of the page.
This dropdown allows you to easily navigate between different outlets and access their respective metrics. Whether you have multiple stores or franchises, this feature enables you to compare and contrast the performance of each location.
In addition to switching between outlets, you can also apply filters to further refine the data you are viewing. For example, you can filter by a specific outlet to focus on its individual performance and trends. Alternatively, you can choose to view data for all outlets to get an overview of your entire business.
You have the option to filter the data based on a specific date range. This allows you to analyze the performance of your store over a specific period, whether it's a week, a month, or a custom range. By selecting the appropriate date range, you can identify patterns, track progress, and make data-driven decisions to improve your business operations.
To summarize, the metrics section of the vendor dashboard provides you with valuable insights into the performance and trends of your business. By utilizing the store switcher and applying filters, you can customize the data to suit your needs and gain a comprehensive understanding of your store's performance.
Here are the live metrics you can track on the vendor dashboard:
1. Orders:
The "Orders" chart provides a visual representation of the number of orders received over a specific time period. It offers valuable insights into the performance and trends of your business operations related to order volume. By tracking this metric, you can analyze the growth and success of your business, identify peak order periods, and make informed decisions regarding resource allocation and staffing. The chart allows you to easily identify patterns, trends, and potential areas for improvement in your order management process. Whether you're monitoring daily, weekly, or monthly order data, the "Orders" chart is a powerful tool to optimize your operations and enhance customer satisfaction.
2. Deliveries
This chart provides valuable insights into the number of deliveries made over a specific time period. It allows you to track and analyze the performance and efficiency of your delivery operations. By monitoring the number of deliveries, you can evaluate the demand for your products or services and make informed decisions regarding resource allocation and staffing. The deliveries chart serves as a visual representation of the volume of deliveries, allowing you to easily identify trends, patterns, and potential areas for improvement.
3. Locations
This chart provides valuable insights into the distribution of orders across different outlets. By analyzing this chart, you can easily identify which outlets are receiving the most orders and which ones may require additional attention. This information allows you to make informed decisions regarding resource allocation, inventory management, and overall business strategies. With a clear understanding of the distribution of orders, you can optimize operations, enhance customer satisfaction, and maximize profitability.
4. Products
This metric provides valuable insights into the performance and trends of your business operations related to the number of products and products sold. By tracking this metric, you can gain a better understanding of the popularity and demand for your products. It allows you to analyze the growth and success of your business by monitoring the number of products available and the number of products that have been sold. This information can help you make informed decisions about inventory management, pricing strategies, and product development. Keep a close eye on this metric to ensure efficient operations and maximize your business's profitability.
