If you've been charged for an order that was never placed, or you're seeing a payment issue with an order, this is usually a bank or payment-processor delay rather than a lost payment.
Here's what to do:
Check your Orders tab first to confirm the order truly wasn't placed.
If it wasn't, reach out to our Support team via in-app chat with a screenshot of the debit alert or your transaction reference.
We'll investigate the payment and issue a refund if the charge is confirmed to be an error.
Some payment reversals — particularly bank transfers — can take a little time to reflect. If you don't hear back after reporting it, follow up with your reference number handy.