Chowdeck

What is the service fee and why do we charge it?

What is Service Fee?

How do I fund my wallet?

How do I delete my saved card?

How do I withdraw the funds from my wallet?

Understand how Chowdeck's refund policy works, when you're eligible, and how to request a refund quickly.

Refund Policy

How do I find my order ID?

Why was my delivery marked as failed?

Discover Chowsmart and make your first Chowsmart order!

What is Chowsmart?

Learn how to update your personal details directly from your profile on the Chowdeck app.

How Can I update my Profile Information?

Learn how order cancellations and modifications work on Chowdeck.

Can I cancel or modify my order after I’ve paid?

Need to review a past order? This guide explains how to access your order history on Chowdeck and what details you’ll find there.

How to View Your Order History and Receipts

This article contains all you need to know on Chowpass.

All you need to know about Chowpass

How to Manage Your SMS/Email Notifications + ads

How tipping works on Chowdeck and why it matters to your rider.

Why You Should Tip Your Rider

What is the delivery fee and why do we charge it?

What is Delivery Fee?

How do I switch my Pickup order to Delivery?

This article explains Chowdeck’s operating hours and when you can start placing orders on the app.

When does the app open?

A guide to using Vouchers on Chowdeck: create a voucher for someone, or redeem a code you've received, in a few simple steps.

How do Chowdeck Vouchers work?

How do I update my delivery address?

What happens if a vendor cancels or rejects my order?

Learn what Chowdeck is and how to sign up.

What is Chowdeck?

What is Surge Fee?

Why don't I see a Pickup option for this restaurant?

How do I track the status of my order?

How to report a missing or wrong item on Chowdeck and get a refund.

What do I do if my order has a missing or wrong item?

How do I get my order after a failed delivery?

What to do if money was deducted from your account or card but your Chowdeck order never went through.

I was charged but my order wasn't placed

Tomilola

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All you need to know as a Chowdeck customer. From placing orders to tracking deliveries, managing profiles, payments, refunds, and using features like Chowsmart.

Customer Support

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