Chowdeck

Learn what Chowdeck is and how to sign up.

What is Chowdeck?

What is the service fee and why do we charge it?

What is Service Fee?

How do I fund my wallet?

How do I delete my saved card?

How do I withdraw the funds in my wallet?

What is Surge Fee?

Understand how Chowdeck's refund policy works, when you're eligible, and how to request a refund quickly.

Refund Policy

This article helps if you're wondering about the opening hours of the Chowdeck app and when you can start placing orders.

When does the app open?

Error - This restaurant does not offer pickup

How do I find my order ID?

How do I track the status of my order?

Why was my delivery marked as failed?

Discover Chowsmart and make your first Chowsmart order!

What is Chowsmart?

Learn how to update your personal details directly from your profile on the Chowdeck app.

How Can I update my Profile Information?

Learn how order cancellations and modifications work on Chowdeck.

Can I cancel or modify my order after I’ve paid?

Need to review a past order? This guide explains how to access your order history on Chowdeck and what details you’ll find there.

How to View Your Order History and Receipts

This article contains all you need to know on Chowpass.

Chowpass

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Tomilola

Emmanuel

All you need to know as a Chowdeck customer. From placing orders to tracking deliveries, managing profiles, payments, refunds, and using features like Chowsmart.

Customer Support

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Find answers and get help from Intercom Support and Community Experts

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