We understand that deliveries don't always go as planned; maybe you missed the rider's call, your number was unreachable, or the address was incorrect.
The good news is that you can request a redelivery. Here’s how:
Step 1: Get Notified of a Failed Delivery
If a delivery attempt fails, you'll receive an email and an in-app notification on your order status.
Step 2: Request a Redelivery
Go to the Order Details page from the Completed Orders tab and tap the "Request Redelivery" button.
Step 3: Pay for the Redelivery
A new delivery fee will be required to cover the logistics of the redelivery. Choose your preferred payment method and complete the payment — just like placing a new order.
Step 4: Track the Redelivery Like a Normal Order
Once your redelivery is confirmed, you’ll receive updates as the order is assigned to a rider, picked up, and successfully delivered.
Important Things to Note:
Redelivery requests must be made within 90 minutes of the failed delivery. If it’s been more than 90 minutes, we won’t be able to process the redelivery or offer a refund.
Requests can only be submitted for orders placed before 7:00 PM. We’re unable to process redeliveries for late-night orders due to vendor and operational constraints.
We appreciate your understanding and are here to ensure your orders get to you smoothly!