Your Chowdeck order can be in any of the 8 statuses available on the order timeline. Each status is explained below:
Order Received - This means we have gotten your order and we are waiting for the vendor to accept or reject it
Preparing Your Order - This means your order has been accepted and is being prepared or packed by the vendor
Order Ready - This means your order has been marked as ready for pickup by the vendor
Rider Accepted Order - This means a rider is on the way to the vendor to pick up your order
Rider At The Restaurant - This means the rider has arrived at the restaurant and is waiting to pick up your order
Order In Transit - This means the rider is on the way to you
Order Arrived - This means your rider is around to deliver your order
Order Delivered - The order has been delivered
Checking your order timeline
You can track the status of your ongoing order by checking the order timeline on your Chowdeck app. Simply click on Orders and you'll see all your ongoing orders. Then, you can click on the order whose status you want to check.
The current status of your order is the last status that is in Bold with a solid black circle next to it on the timeline, while upcoming statuses are shown as grey. Right beside the status, you'll see the time it was updated.
Alongside the timeline, you can also follow your rider's live location on the order screen as soon as your order is placed. Tracking starts moving once a rider is assigned and is on their way to pick up your order, and continues all the way until your order is delivered.
If you need further assistance, don't hesitate to reach out in-app and we'll be happy to help. Thank you!