If you've placed a Pickup order and would prefer to have it delivered instead, you don't need to cancel and reorder. Reach out to our support team, and we can switch it to Delivery for you.
Here's how to do it in a few simple steps:
Contact Chowdeck support with your order ID.
Let us know you'd like to switch your order from Pickup to Delivery.
Make sure your wallet has enough funds to cover the delivery fee — top up if needed.
Confirm your delivery address with our support agent.
We'll make the switch and confirm it to you, along with the delivery fee charged.
Please note that if we're unable to deliver to your location from the vendor's address, you'll need to use our Send a Package service instead to have the order delivered to you.
FAQs
Does my Chowpass cover this delivery fee?
No. You will be charged the delivery fee regardless of your Chowpass status. This fee doesn't respect Chowpass benefits because it's treated as an extra cost resulting from your request to switch the order.
What if I don't have enough money in my wallet?
You will be asked to top up your wallet before the switch can be made.
Can I switch my order back to Pickup after it's been changed to Delivery?
No. Once an order has been switched from Pickup to Delivery, it cannot be switched back.