If something's wrong with your order: an item is missing, or you got the wrong item, you can report it directly from the Support tab.
Steps:
Go to the Support tab and find the order under "Need help with a recent order?"
Tap "Make a claim" on that order.
Select whether some items are missing or you got the wrong items.
Follow the prompts to provide details and submit your claim for a refund.
Please note our reporting windows: for missing items, report within 3 hours of delivery with a photo of your order. For wrong items, report within the hour with a photo of the item you received. Reporting outside these windows may affect your eligibility for a refund.
If you don't see the "Make a claim" option for your order, please reach out to our Support team directly via in-app chat.