Sometimes a vendor isn't able to complete your order — for example, if an item runs out or the restaurant has to close unexpectedly.
If this happens, here's what to expect:
We'll notify you as soon as possible, both by email and with a push notification in the app.
We'll issue a full refund to your Chowdeck wallet automatically — you don't need to request it separately.
If you'd rather have that money in your bank account instead of your wallet, see our guide on withdrawing funds from your wallet.
If you don't see the refund in your wallet within a reasonable time, please reach out to our Support team via in-app chat with your order number.