Roles control what each person on your team can see and do in the Chowdeck Business app. This article explains the standard roles, how to add team members, and how to choose the right role for each person.
Where do I manage roles?
Open the Chowdeck Business app and tap Settings.
Tap Manage users to open the Manage staff page.
The Manage Staff page has three tabs:
Staff lists everyone on your team with their role.
Invite is where you invite new members to your business.
Role is where you see all the roles and what each one can do. Tap a role to view its permissions. You can also create your own custom role.
What are the standard roles?
Role | What it can do |
Owner | Every permission. It can't be edited. |
Admin | Full control over all settings, users, and data. It can't be edited. |
Admin (view only) | Can view everything but can't change anything. |
Operations | Manages orders, menus, and inventory. |
Operations (view only) | Views orders, menus, and inventory only. |
Finance | Handles payouts, reconciliations, and financial reports. |
Finance (view only) | Views payouts and financial reports only. |
Store Manager | Oversees staff, stock, and store performance. |
Store Manager (view only) | Views staff, stock, and performance only. |
Front Desk | Handles day-to-day orders: accepts and rejects orders, updates prep time, marks orders ready, and marks items in or out of stock. Can't add or edit menu items, see your wallet or payouts, or manage staff. |
Front Desk (view only) | Views orders and your menu, but can't change anything. |
Each role that can make changes also has a view only version. A view only role can see the same information but can't change anything, which is useful for team members who only need to check on things.
How do I choose the right role?
Give each person only the access they need to do their job:
For someone who looks after orders during the day, choose Front Desk.
For someone who looks after your menu, stock and orders, choose Operations.
For someone who handles your payouts and money, choose Finance.
For someone who oversees your staff and store performance, choose Store Manager.
For someone who needs to see everything but shouldn't change anything, choose the view only version of the role.
We recommend that you don't share your own login, or an Admin login, with your staff. Invite each team member as their own user with a more limited role instead, so you can see who did what and remove their access when they leave.
How do I view a role's permissions?
Tap Settings, then Manage users.
Open the Role tab.
Tap a role to see its permissions.
How do I create a custom role?
If none of the standard roles fits, you can create your own custom role with the exact permissions you want a person to have.
Tap Settings, then Manage users.
Open the Role tab and tap Create a custom role.
Choose the permissions you want the person to have.
Save the role, then assign it to a team member.
Only an Admin can assign custom roles.
Common questions
Who can add or remove staff?
Owners and Admins can add staff and change roles. Other roles, such as Front Desk, can't manage staff.
Who can see my wallet and payouts?
Owners, Admins, and Finance roles can see your wallet and payouts. Roles like Front Desk can't.
Why am I asked to set up two-factor authentication (2FA)?
2FA adds an extra layer of security to your account. It helps prevent unauthorised access and protects sensitive actions on your account. When you set it up, you choose how to receive your verification code: an email OTP, which we send to the email you used during signup, or a code generated by an authenticator app.
2FA is required for roles that can see your wallet or manage your finances, which are Admin, Finance, their view only versions, and any custom role with wallet access.
What if I need help?
Reach out to our support team any time through the in-app chat or by emailing [email protected].