Two-factor authentication (2FA) adds an extra layer of security to your Chowdeck Business account. This article explains how to turn on 2FA, how to switch your 2FA method, and how to reset 2FA if you lose access.
What is 2FA?
2FA helps prevent unauthorized access and protects sensitive actions on your account. Once it's on, a password alone isn't enough: you also confirm with a verification code. You choose how to receive your code:
Email OTP: we send a one-time code (OTP) to the email you used during signup.
Authenticator app: you enter a secure verification code generated by your authenticator app.
Who needs to use 2FA?
2FA is required for roles that can see your wallet or manage your finances, which are Admin, Finance, their view-only versions, and any custom role with wallet access.
How do I turn on 2FA?
You may be asked to set up 2FA when you log in. You can also turn it on yourself at any time:
Open the Chowdeck Business app and tap Settings.
Tap Security.
Tap 2 Factor Authentication.
Choose how you'd like to receive your code: Email OTP or Authenticator app.
Confirm your choice:
For Email OTP, enter the code we send to the email you used during signup.
For Authenticator app, follow the steps in our article on setting up your authenticator app for 2FA to add Chowdeck to your authenticator and verify it.
From then on, after you enter your email and password, you'll be asked for a code. If you chose email, we send it to your email. If you chose an authenticator app, open the app and enter the code it shows.
How do I switch my 2FA method?
You can change between email codes and an authenticator app at any time. Only one method can be active at a time.
Tap Settings, then Security.
Tap 2 Factor Authentication, then choose to change your 2FA method.
Choose the method you'd like to switch to. The method you're using now can't be selected.
Confirm it's you with a code from your current method.
Finish setting up your new method. If you're switching to an authenticator app, follow our article on setting up your authenticator app for 2FA.
How do I reset 2FA if I've lost access?
If you've lost your phone or your authenticator app, or you can't get codes at your email, our support team can reset your 2FA for you.
Contact our support team through the in-app chat if you can still use the app, or by emailing [email protected].
We'll confirm it's really you before we make any changes.
We reset your 2FA.
Log in again with your email and password, then set up 2FA from the start, choosing email or an authenticator app.
Frequently Asked Questions
I'm not receiving my email code. What should I do?
Check that you're looking at the email you used during signup, and look in your spam folder. If the code still doesn't arrive, contact our support team and we'll help.
I entered the wrong code too many times. What should I do?
Too many wrong attempts can lock you out of signing in for a short time. Wait a moment and try again with a fresh code. If you still can't log in, contact our support team and we'll help you get back in.
The app doesn't ask me for a code, or keeps logging me out. What should I do?
Make sure you're using the latest version of the Chowdeck Business app. Older versions can't ask for your 2FA code. If it still happens, contact our support team.
What if I need help?
Reach out to our support team any time through the in-app chat or by emailing [email protected].