An authenticator app is an app on your phone that generates a verification code for your Chowdeck Business account. This article shows you how to add Chowdeck to your authenticator app and verify it.
Before you start
Install an authenticator app on your phone, for example, Google Authenticator, Microsoft Authenticator or Authy.
Have the Chowdeck Business app open and be signed in.
If you're setting up on the same phone that has your authenticator app, you won't be able to scan the QR code on that screen. Copy the setup key instead and enter it in your authenticator app.
How do I add Chowdeck to my authenticator app?
In the Chowdeck Business app, tap Settings, then Security, then 2-Factor Authentication.
If 2FA isn't set up yet, tap Set up 2FA.
Choose Authenticator app, then tap Continue with Authenticator app.
Confirm it's you: enter the 6-digit code we send to the email you used during signup. This step happens whether or not you already use email codes.
Open your authenticator app and add a new account.
Scan the QR code shown in the Chowdeck Business app, or copy the setup key and enter it in your authenticator app instead.
Frequently Asked Questions
I can't scan the QR code. What should I do?
Copy the setup key shown below the QR code and enter it in your authenticator app instead. This is also what you should do if you're setting up on the same phone that has your authenticator app.
My authenticator code says it's invalid. What should I do?
Authenticator codes change regularly, so make sure you enter the latest one. Also check that your phone's date and time are set to update automatically, because a wrong clock can make codes fail.
Which authenticator apps can I use?
You can use a standard authenticator app, such as Google Authenticator, Microsoft Authenticator or Authy.
What if I lose my phone or can't get codes from my authenticator app?
Use one of your recovery codes to sign in. If you don't have one, contact our support team to reset your 2FA.
What if I need help?
Reach out to our support team any time through the in-app chat or by emailing [email protected].