Need to get a package across town? With Relay, Chowdeck's package delivery service, you can book a rider to collect your package and deliver it to someone else. This article shows you how to send a package in the Chowdeck app.
Step 1: Open Packages
Open the Chowdeck app and tap Packages on the home screen.
On the Relay screen, tap Send or Receive a package now.
Step 2: Enter your delivery details
Make sure Send a package/Receive a package is selected at the top of the screen.
Under Pick up, enter the address where the rider should collect your package.
Under Drop off, enter the address where the package should be delivered.
Once both addresses are added, your delivery fee shows on the Continue button. Tap Continue.
Step 3: Check the sender and receiver details
Sender information. We use the name and phone number on your Chowdeck account as the sender's details. If you're not the one sending the package, tap Change to edit the sender.
Receiver information. Enter the receiver's Name, choose their Country, and enter their Phone number.
Step 4: Add package protection (optional)
Package protection uses our insurance to safeguard your package against any incidents. To add it, select Apply package protection, then enter how much your package is worth. We ask because the protection fee is based on the worth of your package. Your protection fee shows before you pay. If you don't want protection, tap Unselect.
Step 5: Review your order
On the Checkout page, check your pick up and drop off addresses and the receiver's name and phone number. You can also:
Add a Note for the rider, such as delivery instructions or landmarks. This is optional.
Add a promo code.
The Payment Summary shows your delivery fee, your protection fee if you added one, and your total.
Step 6: Pay and place your order
Choose how you'd like to pay: Wallet, Pay on Delivery, or Pay online.
Tap Place Order. By placing your order, you agree to our Terms of use.
Frequently Asked Questions
Can I send a package for someone else?
Yes. We use the details on your Chowdeck account as the sender by default, so if someone else is sending the package, tap Change under Sender information and enter their details.
How much will it cost?
Your delivery fee is shown before you pay, on the Continue button and again at checkout. If you add package protection, the protection fee is added to your total.
What if my package is damaged on the way?
Please contact our support team as soon as possible with photos or other proof of the damage so we can investigate.
What if I need help?
Reach out to our support team any time through the in-app chat or by emailing [email protected].